Frequently Asked Questions

Simply click 'Book Your MacBook Repair' at the top of our website (or in the menu if on a tablet or phone), and you will be taken to a list of issues. 

If you have an issue which needs diagnosing (MacBook just stopped turning on) or a liquid damaged MacBook, click 'Diagnostic Service' or Liquid Damage' from the list of the issues. Add the service to the cart, fill in the notes section of the cart page with the specified information, and once booked, you will receive an email with instructions, your order number and another email with your prepaid label to get this to us.

Package your MacBook up in a cardboard box, with bubblewrap, make a note of your order number inside the packaging and stick our label on the box. Drop this off at any UK Post Office and we will receive it a few days later.

If you need a price for a more specific issue (keyboard, battery, speaker replacement, etc), simply select your issue after clicking 'Book Your MacBook Repair' at the top of our website. Fill in the contact form with your model, year (or serial number found on the bottom of the MacBook) and your issue, and we'll get a price for you. 

We recommend packaging your MacBook in a sturdy box, with at least 2-3 inches of bubblewrap around all sides of the MacBook, to give it protection (and clearance) from the walls of the box. The most important aspect of packaging in the space between the MacBook and the outer packaging; if the box is the same size as the MacBook, there is not enough cushion to protect it from knocks in transit.

Boxes must not have one side measuring more than 60cm, and the parcel must not weigh more than 15KG (if sending one MacBook, the parcel will weigh under 5KG).

If you need packaging, we can supply this to you. Simply select this option from the dropdown when booking a diagnostic or liquid recovery service, or email us after booking your order at enquiries@macbook-repairs.co.uk, and we'll send bubblewrap, a box and a label out to you.

As a repair company which specialises in repairs to one of the most expensive computers on the market, we understand trust is important. Luckily we have built up a great reputation since starting up in 2015, and have years of positive reviews and testimonials to back this up!

If you are nervous or unsure about us, which is understandable, we recommend checking out any of our hundreds of reviews across FreeIndex, Google, Trustpilot, Facebook and Twitter. Or search our company name (eFix Ltd) online. We believe in genuine reviews and don't 'bribe' customers to leave us a review with money or discounts, which some companies online are known to do.

If you feel more at ease talking to a human, feel free to call us at 0333 577 0622 for a chat!

Yes, any label we send must be scanned in at a Post Office within 7 days.

No, you don't need to send your charger with the MacBook, we have our own chargers for testing. If for whatever reason we do need your charger (if we believe your issue could be charger related, or the charger could be fake/3rd party), we will ask you to send this with your MacBook.

We also don't need any accessories; USB sticks, keyboards, mice, or anything else. You can send your device with it's case if you wish, but we would prefer to receive just the device itself.

You've used our prepaid label to get your MacBook to us from any UK Post Office...now what? We'll give you an email once received and unpacked (1-2 working days after dropping it off), and will then proceed with the service you have booked it in for.

If your MacBook can't be fixed, isn't economic to repair or you just decide you don't want it fixed, we can send it back at no charge. We can alternatively offer to buy it for parts, recover data from it if possible, or see if we have a refurbished MacBook available for sale.

If you have an older model or it's had prior repair damage/attempts, there is a diagnostic charge if unfixable or you decide not to proceed with the repair; there is a link to this on the booking page for any diagnostic or liquid recovery service, which you can view for more details.

Basically, if your MacBook isn't worth repairing, we will always get in touch with you to see what you wanted to do. We won't just send it back to you without getting in touch with some options first.

If booked for one of our free checks under our Standard Service (diagnostic, liquid recovery service, etc), we'll email you within 5 working days of receipt to confirm what is needed to get your device working. If you give us the go ahead, it's then 2-3 working days to get the repairs carried out, and your MacBook dispatched, unless specified otherwise at the time of diagnosis. If you need your MacBook back quicker, we offer an Express Service and will carry out the initial check either the same day your device is received, or the next working day. Repairs then take 2-3 working days to complete.

If booked directly for a repair, repairs will usually either take 5 or 7 working days to carry out once received (specified when booking through our website), and we'll email tracking once dispatched. We offer our Express Service on certain repairs too, which reduces the turnaround time of the whole repair; feel free to contact us if you wanted to speed up a certain repair.

Once dispatched, it's not long until you receive your MacBook back as good as new!

We repair all MacBooks from 2008 to present models. We also carry out upgrades to iMacs (only locally, due to the size and weight of iMacs), but we don't offer repairs to iMacs. We only repair MacBooks (we don't fix iPhones or iPads), since it is what we are good at!

We carry out all repairs to MacBooks except for GPU or CPU replacements, simply due to the fact that good quality GPUs or CPUs cannot be found new. All other repairs; logic board repairs, battery, keyboard and screen replacements, we should be able to help you with.

Get in touch at enquiries@macbook-repairs.co.uk or 0333 577 0622 and we'll get a price for you.

In short, yes, we lose money if we can't fix your device. We cover the postage both ways at no cost to our customers, so we lose out on this if your MacBook can't be repaired.

So, why do we offer to do this then? Firstly, we have a very high success rate with repairs, and can fix most MacBooks we receive for repair for a reasonable price, meaning you are happy to proceed with the repair(s) quoted. Secondly, trust. It takes a lot of trust on your part to send an £800+ MacBook to a company you haven't heard of before, we offer a free diagnostic in return since we don't want customers to feel their device is at ransom when it comes to diagnosing it.

We regularly receive devices for repair where the customer has dropped their MacBook off to a local repair shop, who have quoted £60-£80 to check out their MacBook. Just to check it over! The customer then feels on the hook to proceed with potentially expensive repairs, otherwise they are out of pocket for the diagnostic charge, which feels wasted. When these customers decide to retrieve their device and send it to us instead, they are surprised when they hear we don't charge a diagnostic fee, and cover the postage both ways!

No, we are not Apple authorised, which is great news! Why is this? Since we are not Apple authorised, this means we can carry out repairs Apple don't usually offer, cutting down the amount of money you spend.

A few real world examples of this;

• A customer sends in a MacBook Pro 13" 2018 which has liquid damage and is not booting. They paid £2000+ to buy this new from Apple, and Apple quoted them around £1500 for repair, saying they will need a replacement logic board, palmrest, screen and other parts. We check the device and can see Apple have quoted for a number of other parts which are unnecessary, simply because they are liquid stained. We clean the liquid stained parts, carry out only the necessary repairs (repairing the original logic board and replacing the Touch Bar controller board), fully fixing their MacBook for £240 all inclusive.
• A customer takes their MacBook to Apple with a keyboard problem, where certain keys are not responding correctly. Apple quote the customer £349, saying the whole palmrest with the trackpad and battery will need to be replaced too, since it is impossible to replace just the keyboard. The customer sends this to us, we replace just the keyboard for £160, since we have the tools to remove the glued in battery and the riveted in keyboard, saving the customer nearly £200.

If we were Apple authorised, none of the above would have been possible, and we would have to follow in Apple's footsteps, charging the customer a lot of money for an otherwise cheap repair.

Yes, we offer a discount if you are having multiple parts replaced on your device. The discount varies, depending on the type of repairs being carried out. If we are replacing a completely different part, we will usually just discount the postage savings and a bit for labour (since we are not opening up the device twice). If the second repair is related to the first (for example, some keyboard replacements require the battery to be removed to replace the keyboard), we will be able to offer a bigger discount.

We also try to offer discounts to customers who have used us before.

We offer a variety of repairs; logic board repairs, keyboard, battery, screen replacements and more. Prices for these vary depending on the exact model and year MacBook you have; a MacBook Pro 13" 2012 keyboard replacement will vary in price compared to a MacBook Pro 16" 2019 keyboard replacement, due to the difference in the cost of the parts, and the replacement process itself.

If you know you need a certain repair and want us to give you a price for this, the best thing to do is give us an email at enquiries@macbook-repairs.co.uk, or call us at 0333 577 0622. Let us know the model and year MacBook you have (or the serial number, found on the bottom of the device, will give us this information), along with your issue, and we'll get a price for you.

We offer a free check of your MacBook, no matter where you are in the UK, with a free postal service both ways to and from mainland UK. If your MacBook is not fixable, or you decide not to proceed with the repairs quoted, we can send this back to you at no charge. Alternatively we can offer other options (buying your device for parts, data recovery, seeing if we have a refurbished MacBook available, etc).

If you have an older model or it's had prior repair damage/attempts, there is a diagnostic charge if unfixable or you decide not to proceed with the repair; there is a link to this on the booking page for any diagnostic or liquid recovery service, which you can view for more details.

Whenever we quote you a price for a repair, this is all inclusive. Our prices include absolutely everything; VAT, labour, insured postage both ways, parts and a 12 month warranty.

If for some reason there will be an additional charge, or an aspect of the above is not included in a quoted price, we will make this clear.

Yes, we are VAT registered (VAT number GB 250 7550 18) and VAT is already included in all prices we quote (not an added charge). We are a limited company, our company registration number is 9694274.

If you aren't going to be in for delivery, DPD will give you the option to delay delivery until another day, deliver to a neighbour, a safe place or a pick up shop. Alternatively if you are not in and don't select an option, they will redeliver the following working day.

Once your MacBook is fixed and has been packed up for collection by DPD, we will email you your tracking number and your parcel will be picked up later in the day. Once picked up by DPD, you will receive your MacBook the following working day, usually before 12pm, if in mainland UK, free of charge.

If you are in the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man or Scilly Isles, return postage is 48hrs and there is a charge of £20 which covers postage both ways, due to the additional cost of shipping to/from these locations. If located in the Isle of Wight, shipping is 24hrs, for a charge of £15, which covers postage both ways.

Our warranty is 12 months, or 365 days to be exact. We have this warranty on all repairs we carry out, and it covers any potential failure of the part fitted, or repair to a part we have carried out.

We don't warranty the whole device; if we carry out a keyboard replacement, and your battery stops working 6 months later, we won't replace your battery free of charge. We also don't warranty a repair if we can see your MacBook has suffered new physical or liquid damage to cause the repair to fail.

Yes it is. We cover any repair carried out to your MacBook, so it doesn't matter who owns this; we'll still honour the warranty if anything goes wrong.

If you want to read some of our reviews, follow some of the links below. We have been collecting reviews since starting in 2015 and understand how important it is to have a record of feedback in a repair business, where quality of repair is key.

• FreeIndex
  
• Google
• Trustpilot
• Facebook
• Twitter

If you have just received your MacBook back and wanted to leave us a review, follow any of the links below to leave us one!

• FreeIndex
• Google
• Trustpilot
• Facebook (on the reviews tab of our page, there will be an option to recommend us)
• Twitter (simply tweet what you want, and mention our name '@efixltd', and we'll retweet this on our page)