Need a MacBook Repair?
We can help you.
We at eFix Ltd offer a premium service at affordable rates. We carry out the complex repairs some companies don’t take on, but charge a reasonable fee to fix your MacBook. We are MacBook specialists through and through, and we only repair MacBooks daily (we don't fix phones, tablets and other devices, like most repair shops), which is why most customers choose to use us. Quite frankly, most devices generic repair shops receive are phones, and they therefore lack the experience with MacBooks that we have, along with tools and part stock, since many will only work on a handful MacBooks a month (if they are lucky).
We provide a fantastic service and make it as easy as possible, from booking to getting your Mac back repaired with a 12 month warranty. We offer a fast turnaround and also include a free insured postage both ways (Mainland UK). We operate on a no fix, no fee basis; if we can't fix it, you don't pay for anything, not even the insured postage both ways (some exceptions apply, click here for details).
On top of all of this, we have a proven track record and lots of happy customers; you are sending your MacBook to a company who knows their stuff. Don't risk sending it elsewhere!
How do I get my MacBook fixed?
1. Book it via our website. Click here to start, select your issue and we'll guide you from there. If you don't see your issue on that page, contact us and we'll give you a quote. Once booked, you will receive an instant automated email with your unique order number and instructions. Shortly after, you will receive another email from us with your insured label, so you can get your MacBook across to us.
2. Send your MacBook to us. Pack it up however you want (bubblewrap and a small box recommended), include your order number and tape the label we provide you to the outer box. Simply take the parcel to your local Post Office, and it is now on it's way to us. We can ship you packaging if required, just ask and we can arrange this.
3. We fix/diagnose your MacBook. You will be kept up to date throughout the process of us receiving your MacBook, right up until the point where we ship it out to you. If you have booked this for one of our diagnostic services or liquid recovery service, we will contact you within 5 working days of receipt to give you a price on getting this fixed in our Standard Service (we offer faster turnaround options, selectable whilst booking). Repairs are then 2-3 working days to carry out in most cases, unless we inform you otherwise. If booking directly for a repair (screen replacement, keyboard replacement, battery replacement, etc) the repair time is stated on that page, but is usually 7 working days, with some more complex repairs being longer. We offer a faster Express Service on most services, contact us if this is a requirement.
4. Receive your fixed MacBook. We will email tracking once it has left us via DPD, to be delivered directly to you. DPD offer lots of options with the return delivery (deliver to pick up point, change delivery date, deliver to neighbour, etc), with full tracking on their website, and an hour time slot for the day of delivery.
That's it! It's easy to get your MacBook fixed with us, but if you have any difficulties or questions, don't hesitate to get in touch.