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Express Service

As a repair company, we understand that some customers may need their devices up and running as quickly as possible. Whether your company cannot afford to have any downtime on devices, you have an upcoming dissertation due, or you just can't bare to be without it, this is the service for you!

If you need your Mac fixed ASAP, we offer an Express Service for an additional charge, which can be booked for most services we offer and certain repairs too. With the Express Service, we have listed below some terms which need to be read before you book this in.

If You Have Booked Our Diagnostic Service, Liquid/Water Recovery Service Or Logic Board Diagnostic Service:

  • The Express Service fee is non-refundable, even if your device is not repairable or you decide not to proceed with the work we quote. In either a fixed or non-fixed outcome, we are still taking the time to prioritise your device over other repairs.
  • We will have an update for you either the same working day, or the next working day after the device is received. It will not be fully repaired and shipped within this time. After this update, if you give us the go ahead, repairs then typically take 2-3 working days on top of this, but can take longer under rare circumstances (parts difficult to obtain, etc) which you will be made aware of.
  • If we receive your device in on a Friday for the Express Service, we will have an update/repair (depending on the service booked) either on Friday, or Monday (the next working day), since we are not open at weekends. The same applies on Bank Holidays or periods where we have stated we will be closed at the top of our website; we won't be working and you will receive your update the day we arrive back.
  • We cannot refund this service if there is a delay in postage either way; the Express Service applies only to the period of time we have your device in our possession.

If you are happy with the above, feel free to book your device in for our Express Service and we will get you up and running as quickly as possible! If you have any questions about this service, don't hesitate to contact us.