Exemptions For Free Assessment / No Fix, No Fee
We offer a completely free assessment and no fix, no fee as part of our free assessment services. This means we will cover the postage to us, we'll check out your MacBook for free, and we will ship it back to you, at no charge (Mainland UK), if you don't decide to proceed with the repairs, or it's not economic to repair your MacBook. We do have some exceptions for this free service however, which will not apply to the majority of customers.
Please check the list below for MacBooks which are not covered under the free assessment and no fix, no fee check;
- If your MacBook is older than 7 years old (2014 and older, as of 2022), there is a £40 charge, if you don't proceed with the repair. 2015 and newer MacBooks (as of 2022) will be returned at no charge, if you decide not to proceed with repairs, or it is unfixable. We love fixing older MacBooks, and still get a lot in, but we can't diagnose older models for free due to the age.
- If your MacBook has prior repair attempts to the logic board (cleaning, rework, reflow or components replaced to fix the issue), there is a £40 charge, if you don't proceed with the repair. If someone has opened/diagnosed your MacBook (Apple, for example) or has carried out a different repair, this doesn't affect our no fix, no fee service.
- We do not repair MacBook Retina 12" A1534 2015-2017 models at all. Due to the huge amount of unfixable manufacturing defects, we do not offer any repairs on these models. We can look to fix these for data recovery purposes only, please get in touch.
We have this in place on older MacBooks, since there is a higher chance the customer will not want to repair the MacBook (since some older MacBooks are not worth as much, and repair can outweigh the value of the device). With prior repair attempts, there is a lower success rate since someone else has 'had a go' at it already, so it again covers our costs in this event.
If you have an older model, or one with a prior repair attempt, simply book it for the free check and make a note of this on the cart page; we'll email to confirm the charge, but this won't be charged upfront, we'll only charge this once the device has been checked out (if you decide not to proceed, or it is unfixable).
If you have a MacBook 7 years old or newer (2015 and newer, as of 2022), with no prior repair attempts to the logic board, this will be shipped back to you for free, if you decide not to proceed with the repairs we quote, or your MacBook is unfixable/uneconomic to repair.