Exclusions For Free Assessment / No Fix, No Fee
We offer a completely free assessment and no fix, no fee as part of our free assessment services. This means we will cover the postage to us, we'll check out your MacBook for free, and we will ship it back to you at no charge (Mainland UK); even if you don't proceed with the repairs, or it's not economic to repair your MacBook. We do have some exclusions for this free service however, which we have listed below.
Please check the list below for MacBooks which are not covered under the free assessment and no fix, no fee check;
- If your MacBook is older than 6 years old (2019 and older, as of 2026), there is a £50 charge if you don't proceed with the repair or it is uneconomic to repair. 2020 and newer MacBooks (as of 2026) will be returned at no charge if you decide not to proceed with repairs, or it is unfixable/uneconomic to repair. We love fixing older MacBooks, and regularly repair these, but we can't diagnose older models for free due to the age unless we are proceeding with a repair.
- If your MacBook has prior diagnostic/repair attempts to the logic board (cleaning, rework, reflow or components replaced to fix the issue) or has had prior repair attempts/device tampered with (device is a mess, missing parts or we can see someone has tried to diagnose/fix the issue before sending to us), there is a £50 charge if you don't proceed with the repair or it's uneconomic to repair. This includes devices being purchased as broken (on eBay, for example) and sent in to be fixed, since these are often already determined to be unfixable by another party. If Apple has opened/diagnosed your MacBook or a different repair has been carried out in the past, this doesn't affect our no fix, no fee service, as long as the MacBook is not in a state where we will have to spend significant time to correct mistakes/damage.
- No issue/no service possible with the MacBook; problem is non-existent or is caused by software, faulty charger or has a non-removable password/iCloud lock. For example, if a MacBook is sent to us and the reason it is not charging is a faulty charger, there is a £50 charge to cover postage and our time.
- You cancel a prepaid repair, after sending the MacBook to us. For example, if you book a MacBook for a screen panel replacement (reusing the aluminium lid), but this can't be carried out due to the lid being bent out of shape. If you choose not to proceed with the full lid replacement, we can cancel the repair and refund you minus £50, plus an amount to cover the original transaction fees which are not refunded to us by the merchant on cancellation. If the part had to be ordered in, there may be a restock charge to go toward the part cost. If you are unsure if a repair can be carried out, please contact us before paying for a repair online!
- You have sent in the wrong model. For example, if you contact us for a quote to fix your MacBook, and you provide the wrong model details. We agree to take this in based on the model/year details provided to us; if you send in a different model and then decline the work based on the new quote provided, there is a £50 charge to cover our postage costs both ways and our time. We always recommend sending the serial number across, if you aren't 100% sure of the model/year.
We have this in place for older MacBooks, since there is a higher chance the customer will not want to repair the MacBook (since some older MacBooks are not worth as much, and repair can outweigh the value of the device). With prior repair attempts, there is a lower success rate since someone else has 'had a go' at it already, so it again covers our costs in this event.
If you have an older model, or one with a prior repair attempt, simply book it for the free check; this won't be charged upfront, we'll only charge this once the device has been checked out (if you decide not to proceed, or it is unfixable).
If you have a MacBook 6 years old or newer (2020 and newer, as of 2026), and do not meet any of the criteria above, this will be shipped back to you for free, if you decide not to proceed with the repairs we quote or your MacBook is unfixable/uneconomic to repair.